Comments on: “Active Sync encountered a problem on the server. Support code: 0×86000108″

By: W.R. Greenwell

W.R. Greenwell — Wed, 01 Jun 2011 14:27:04 +0000

I receive this error when trying to sync an HTC touch 2 pro (win 6.1) with my hotmail account (MS managed Exchange Server). Error occours when syncing contacts. Syncs fine if I only sync the cal. Only trying to sync contacts and cal. , nothing else ie. not email or task. I do not think it would be the server patch. So what gives?

Thanks

By: Kadmike89

Kadmike89 — Fri, 23 Jul 2010 18:43:32 +0000

Thanks, Tom! Over 2 years later your solution still works

By: Judy

Judy — Sat, 31 Oct 2009 00:57:10 +0000

Thank you thank you thank you. Neither Sprint nor Motorola nor my internal help desk figure this out, but once I deleted all of the sharepoint stuff I could sync again. Yay!

By: John

John — Thu, 27 Nov 2008 12:13:47 +0000

I too have the same issue, exchange 2003 sp2, sharepoint services 3, office 2007 sp1. This issue only occurred when we rolled out Office 2007. Amazingly, I found the KB article, went to download the hotfix, was told onscreen its no longer public, phoned microsoft, they say the hotfix has been regressed so they can’t provide it, but that it will be included in exchange service pack 3!!! Microsoft representative could not give a release date for sp3 for exchange!!!! Even the MS rep was somewhat surprised to see the hotfix had been pulled and we are left for god knows how many months before sp3. So as of yesterday, our entire organisation cannot rely on sharepoint/mobile devices for business processes!!! Microsof are no longer offering any current solution to this issue unless your organisation is a premier business customer. I thought Vista was the most ludicrous microsoft experience to date, but they sure have topped it this time

By: Mark Haines

Mark Haines — Wed, 05 Nov 2008 22:16:48 +0000

Woot!
Thankyou!

By: Branin Lippincott

Branin Lippincott — Thu, 30 Oct 2008 15:48:53 +0000

Almost helped. Indeed, once I installed the hotfix, ActiveSync started working on my WM6 device (against Exchange 2003 and MOSS 2007). Unfortunately, when I would click on “Edit this task” in the workflow email from SharePoint in Outlook 2007, I started receiving a “The task could not be updated” error. It seems like the choices are either have ActiveSync work or have workflows work correctly.

By: admin

admin — Tue, 22 Apr 2008 04:27:01 +0000

Tom,

I’m glad the article helped!

By: Tom Irwin

Tom Irwin — Tue, 22 Apr 2008 02:47:15 +0000

This problem also occurs with Windows Mobile 6.0, Exchange 2003, and Sharepoint Services 3.0. Alerts had been set in a Sharepoint site, and when these alerts which showed up in the Exchange inbox, they prevented ActiveSync on the WM 6.0 device from working with email messages. I removed the alert message from the inbox in Outlook, and ActiveSync started working again on the WM device. Thanks for posting the solution! I will ask the system admin. to install the hotfix.