How to set up i-mate Smartphone to receive emails from Microsoft Exchange

This article applies for the following Smartphones:

  • i-mate K-Jam
  • i-mate JAMin
  • i-mate Dopod 838

It is also assumed Outlook Mobile Access is enabled and configured on your Microsoft Exchange environment.

Setting up Windows Mobile driven mobile phones to receive emails from the Exchange server can be fiddly. Over the time I’ve supported these type of phones there’s been 3 common steps to get them up and talking with your mail server.

These key steps are:

  • Import your SSL cert – may be required for your Exchange Server
  • Configure GPRS
  • Configure ActiveSync on the mobile phone and PC

I’ve applied this guide to the following mobile devices: i-mate K-Jam, JAMin and Dopod 838

Before you start ensure you meet the requirements listed below:

Initial Set up

  • One of the above mentioned devices with at least Windows Mobile OS version 5.x
  • Exchange Server 2003 Infrastructure and Outlook Mobile Access configured
  • Self signed SSL certificate (*.pfx) – this could be internally generated by your network administrator.
  • ActiveSync 4.x client for Windows XP
  • PFXIMPRT.EXE to import the *.pfx on the mobile device
  • Optional: Mobile data plan with your carrier .e.g. GPRS. If you wish to receive your emails while on the go.

Here are the steps to configure your mobile device to start synching with your Exchange Server:

  • Ensure the battery of the mobile is charged
  • Ensure the Date/Time and Regional Settings are set accordingly
  • Plug the mobile into your PC via USB and transfer the *pfx certificate and the pfximprt.exe onto My Documents on the mobile.
  • Unplug and reboot the phone.
  • Once the phone is rebooted navigate to My Documents directory on the phone by going through Sart->Programs->File Explorer.
  • Select pfximprt.exe
  • Browse to the location of the certificate to import your *.pfx file
  • Enter the Password when prompted. If done correctly you will be given with a summary indicating the file import was a success
  • Reboot the phone

Optional: Only perform this step if you wish to receive emails on the go and have a data bundled plan with your mobile phone carrier

Setup GPRS Connection

  • Start > Settings > Connections tab > Connections >
  • Under the My ISP heading Select Add a new modem Connection
  • Enter the name for the connection e.g. GPRS or your company name
  • Select a Modem – Cellular Line (GPRS)
  • Click Next
  • Enter Access Point Name – the access details can be obtained from you mobile phone carrier. e.g. Vodafone uses (in Australia)
  • Click Next
  • Click Finish
  • Click OK


Setup ActiveSync

  • On the phone Go to Start->ActiveSync or Start->Programs->ActiveSync
  • While on ActiveSync click on Menu->Add Server Source
  • Enter the server address (i.e. your Exchange server address. It could be in the form of
  • Ensure “This server requires an encrypted SSL connection” is selected.
  • Enter the your Active Directory(AD) Username
  • Enter the you AD Password
  • Enter the Domain Name
  • Tick Save Password
  • Click Next and Accept default options
  • Click Finish
  • The phone will now attempt to sync via GPRS and will successfully do so if you performed the steps outlined on Set up GPRS otherwise cancel the ActiveSync.
  • On the Windows PC install your ActiveSync 4.x client
  • Once the client is installed plug the phone via USB and follow the ActiveSync prompts. If done successfully then your device will start talking to your exchange server.

Related posts:

  1. How to unlock i-mate Smartphones for emails
  2. GPRS Access points for Telstra, Optus and Vodafone Austrlia for Smartphones
  3. “Active Sync encountered a problem on the server. Support code: 0×86000108″
  4. Smartphones versus Blackberry
  5. ActiveSync Error: ActiveSync was unable to reach the server. Check that the server address and proxy settings are correct. Support Code:80072f78


Leave a Reply

Your email address will not be published. Required fields are marked *


You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>