I mentioned in previous posts (Read: Lotus Notes to Microsoft Exchange Migration) that our application workflows and primary CMS are still built under Lotus Notes Domino while user mailboxes have been migrated to Microsoft Exchange. When a mail enabled Lotus Notes database needs to send an email notification to users that email will need to travel through the Microsoft Exchange Notes Connector to get to the Microsoft Exchange store and into the users mailboxes.
Our Canon IR copiers are another business tools that utilize the Microsoft Exchange Notes Connector. The copiers are also used to scan documents into pdf and emailed to users mailboxes in Microsoft Exchange. At the moment the Canon IR copiers are still using a Lotus Notes Domino server as the SMTP mail transport server.
There’s been situations where emails were not being delivered from Lotus Notes Domino mailed enabled databases or scans from the Canon IR copiers. This simply means that the emails are NOT traversing the Microsoft Exchange Notes Connector.
The first thing to check would be to open up the mail router database - exchange.box from the Lotus Notes Domino server that it resides in using your Lotus Notes client.
Type in exchange.box in the filename field. Ensure you have the correct Lotus Notes Domino Server.
If there’s messages queued up in the exchange.box mailbox you will need to restart the Microsoft Exchange Notes Connector.
To restart the Microsoft Exchange Notes Connector
Remote desktop to your Microsoft Exchange server.
Open the Services applet via Start->Run->Services.msc
Located the Microsoft Exchange Connectivity Controller and press the RESTART button.
This will restart the Calendar Connector and the Connector for Lotus Notes.
Messages should start to be delivered from exchange.box throught to the Microsoft Exchange Notes Connector then to the Microsoft Exchange store. You can check this by monitoring the messages in the exchange.box mailbox.