Outlook 2003 Out of Office Assistant Error: “The command is not available. See the program documentation about how to use this extension”



I recently came across the following error message when one our users attempted to enable their out of office message in Outlook 2003:

Windows XP Outlook  Out of Office Assistant Error.jpg

Out of Office Fix

To fix this problem you will need to perform the following:

Shut down Outlook and open Windows Registry via Start->Run->regedit

Then find the following node:

HKEY_CURRENT_USERSoftwareMicrosoftOffice11.0OutlookResiliency

Export the entry key listed under this node(just in case) and then Delete afterwards.

Relaunch Outlook and you should be able to set the Out of Office.

If you found this how-to article useful please comment below.

Related posts:

  1. How to enable disabled Outlook Addins the easy way
  2. Quickly find user availability using Outlook Free-Busy to set up an appointment
  3. “Active Sync encountered a problem on the server. Support code: 0×86000108″
  4. How to Create an All Documents view in Outlook
  5. Lotus Notes to Microsoft Exchange Migration: A look at Lotus Notes Links in Outlook 2003 – Part II

44 Comments

  • 1
    kneeo
    May 12, 2008 - 11:17 am | Permalink

    Worked great!
    Our IT guy couldn’t figure it out…
    But this worked!

  • 2
    Carl Gibson
    May 29, 2008 - 2:42 pm | Permalink

    Worked perfectly. I now have a happy end user.

  • 3
    Dan Johnson
    June 27, 2008 - 8:28 pm | Permalink

    You guys are awesome… thanks for the help. It worked perfectly and I am able to be “out of the office” again.

  • 4
    Srdjan Pavlovic
    July 1, 2008 - 8:09 am | Permalink

    Thanks a lot. Problem solved!

  • 5
    Sal
    July 1, 2008 - 8:54 am | Permalink

    Worked like a charm. Thanks!

  • 6
    July 30, 2008 - 7:16 am | Permalink

    @Visitors, glad to help!

  • 7
    Steve
    August 4, 2008 - 10:24 am | Permalink

    Thanks guys! That worked and was very easy.

  • 8
    August 29, 2008 - 6:33 am | Permalink

    Steve, thanks for the feedback

  • 9
    Roman
    September 25, 2008 - 9:13 am | Permalink

    None of the solutions fix this problem in our company… :-(

  • 10
    October 8, 2008 - 2:02 am | Permalink

    @Roman – check if Outlook disabled the addin. You can do this by following the steps on this post:
    http://roqu3.com/how-to-enable-disabled-outlook-addins-the-easy-way/

  • 11
    zz
    November 6, 2008 - 6:18 am | Permalink

    i have the same problem with out of office assistant.
    there isnt in registry the resilence key.
    what i can do to work the out of office assistant?plz answer me it is emergency.

  • 12
    zz
    November 6, 2008 - 6:20 am | Permalink

    sorry.i have tried to disabled from the help on outllok but there isnt something to disabled.thanks a lot

  • 13
    December 17, 2008 - 1:44 pm | Permalink

    this works great.

  • 14
    January 1, 2009 - 9:52 am | Permalink

    @zz: if you’re certain the issue is not caused by the resilence key, you could try re-creating your user profile under Windows XP: C:\Documents and Settings\.
    Please only do this if you’re confident.

    Basically here are the main steps to try:
    1. Back up all important data (inlcuding Outlook files e.g. outlook.PST) under C:\Documents and Settings\
    2. Rename current user profile on C:\Documents and Settings\ to
    .old. Then reboot.
    3. Re-login onto your system using the same username and a new profile will be created for you automatically. Set up Outlook and test the Out of Office Assistant.

    Another quick way to set your Out of Office is by using Outlook Web Access. You may only have this alternative if you’re set up with an MS Exchange environment e.g. your work email.

  • 15
    Mike Sishi
    January 27, 2009 - 3:55 am | Permalink

    I had a problem with my ms outlook 2003, my out of office was disabled. But by the help of this site i managed to get it going. Keep up the good work. Thank you

  • 16
    February 5, 2009 - 2:43 am | Permalink

    I tried removing Resilience file from the Regedit but it did not work, so I checked the disabled items on Help->About Microsoft Office outlook and I enabled a file that was in there and out of office worked.

  • 17
    Darksyde the Tech
    February 17, 2009 - 5:59 pm | Permalink

    Hey that fix worked great!!! Thanks!

  • 18
    Gilberto
    March 17, 2009 - 9:59 am | Permalink

    Thanks this works great.

  • 19
    Alberto Monaco
    April 2, 2009 - 5:07 am | Permalink

    Thank you very much ! that Fix Worked great !

  • 20
    Bhagat
    May 13, 2009 - 2:54 am | Permalink

    Thanks a lot. It solve my problem.

  • 21
    Glauber
    July 16, 2009 - 12:54 pm | Permalink

    Muito bom, mais um usuário feliz.

  • 22
    September 10, 2009 - 5:40 am | Permalink

    Yes! Yes! YES! *punches fist in the air*
    Brilliant result. It worked a treat. Many thanks for this.

  • 23
    December 22, 2009 - 9:19 am | Permalink

    click on Help on microsoft outlook page. then click on disabled items and enable the option in the white tab. restart the outlook. it will work good with out of office assistant.

  • 24
    ernest
    January 4, 2010 - 12:20 pm | Permalink

    Awesome! The fix worked like a charm.

  • 25
    Hussain Rashid
    January 12, 2010 - 1:42 am | Permalink

    It worked for me once I enabled add-in from help->about MS office outlook.
    Thanks for your solution through windows registry as well which was my second option to try in case I get fail in my first try.

  • 26
    Abiola
    January 28, 2010 - 6:36 am | Permalink

    Amazing, it worked for me, thanks man!

  • 27
    Alex Razon
    February 17, 2010 - 12:01 am | Permalink

    Thanks. It worked.

  • 28
    Darwin
    March 30, 2010 - 3:09 pm | Permalink

    It worked awesome !!!!!!!!
    Thank you ……

  • 29
    Rick
    August 23, 2010 - 9:00 pm | Permalink

    Your awesome……

    Thanks,

  • 30
    Scott Hossfeld
    August 27, 2010 - 3:26 pm | Permalink

    Worked like a charm. Thanks for the help.

  • 31
    Jose Soto
    September 21, 2010 - 9:46 pm | Permalink

    Thanks a lot.
    Great work!!!

  • 32
    Judy
    October 29, 2010 - 1:07 pm | Permalink

    OMG – our help desk didn’t know and suggested reinstalling Microsoft Word. This ROCKED! Thank you!!

  • 33
    WG
    October 29, 2010 - 1:09 pm | Permalink

    it works now…..thanks to you….!

  • 34
    Greg
    November 17, 2010 - 8:56 am | Permalink

    Worked for me…thanks

  • 35
    stefan
    January 4, 2011 - 2:07 pm | Permalink

    worked, Thanks

  • 36
    craig the IT monkey
    February 7, 2011 - 6:56 am | Permalink

    Thanks for this . You have helped me look smart .

  • 37
    Sjaak Polak
    February 14, 2011 - 9:44 am | Permalink

    Worked like a charm, thanks a bunch!

  • 38
    James
    May 11, 2011 - 11:41 am | Permalink

    Ayush Ranjan’s solution worked for my hosted application user. Help -> About MS Office -> Disabled items. The item in question was a .dll. Enabling it and restarting Outlook corrected the issue.

  • 39
    Ken
    June 9, 2011 - 1:10 pm | Permalink

    Worked perfectly! Thank you…

  • 40
    itai
    July 6, 2011 - 6:00 am | Permalink

    Thanks is works amazingly.How did you get this solution?

  • 41
    July 21, 2011 - 7:50 am | Permalink

    works thanks!!!!!

  • 42
    July 21, 2011 - 7:51 am | Permalink

    works thanks!!!!!!!

  • 43
    August 19, 2011 - 11:08 am | Permalink

    WOW!!!! it worked for me ……thanks a lot :D

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