Tag Archives: Microsoft Windows XP

Frequently asked Outlook Questions

Outlook Email Retention

Our Help Desk mailbox needed some serious cleaning up and archiving. Although it’s constantly monitored by the team we never had a formal retention period for it’s contents. It was decided by the team to formalize an archiving process and interval to perform this process. So to start it was decided keep the file size of the back up to a minimum we would export emails received on this mailbox before our current financial year. (That is emails before July 1, 2007 would be archived). The archived emails would be exported in the form of a PST file. A copy was written on tape for off site storage and another copy was placed on a network share for ease of retrieval just in case we need to produce an important email instantly.

Then the daily back up of our Microsoft Exchange stores will take care of the incrementals.

During this back up process I decided to have analyse the questions submitted by our users regarding Outlook since migrating from Lotus Notes.

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How to Reset Color Category in Outlook 2007

Another quirky issue identified this week. For some reason several of our users on Outlook 2007 had their categories mucked up. (We’re still investigating as to why these users obtained a custom category list).

The default Outlook 2007 category listing looks like this:

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Outlook 2003 Out of Office Assistant Error: “The command is not available. See the program documentation about how to use this extension”



I recently came across the following error message when one our users attempted to enable their out of office message in Outlook 2003:

Windows XP Outlook  Out of Office Assistant Error.jpg

Out of Office Fix

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How to create slideshows with Microsoft Photo Story 3 for Windows XP

This post is based from another one user request. This time around the request was is there way better way of creating photo slides other than using Microsoft Office PowerPoint. The straight forward answer is Yes. Of course there are many alternative utilites for Windows XP to create slides shows.

The user requirements for the utility includes:

  • Has to offer many effects
  • Easy to use – our users are very intellectual people but when it comes to technology, well I must admit they’re not the sharpest tools in the shed.
  • Can add music
  • Can add narration
  • Can add titles to each pictures
  • Must be compatible with Windows XP (d’oh!)
  • The application is cheap i.e. FREE

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